Overview
Our refund and return policy is valid for 7 days. If 7 days have passed since the purchase date, we will not be able to offer a full refund or exchange.

To be eligible for return, the product must be unused, in the same condition as when you received it, and in its original packaging.

Certain types of goods are non-returnable, such as health products, hazardous materials, and flammable liquids or gases.

Other non-returnable products:

Unopened perfume products.

To process a return, we require a receipt or proof of purchase.

In some cases, only partial refunds are granted:

Perfumes that have been used and opened.

Any product that is not in its original condition, is damaged, or is missing parts due to reasons not attributable to us.

Any product returned more than 7 days after the delivery date.

Refund Processing
Once we receive and inspect the returned product, we will send you an email notification. We will notify you whether your refund request has been approved or rejected.

If approved, your refund request will be processed, and the amount will be automatically credited to your credit card or original payment method within 14 days of the return date.

Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again.

Then contact your credit card company, as it may take some time before the refund is officially credited.

Next, contact your bank. It often takes some time before the refund is credited.

If you have tried all of the above and still haven’t received your refund, please contact us at thahabstarperfume@gmail.com.

Discounted Items
Only items at their original price are eligible for a refund. Discounted items are not eligible for a refund.

Exchanges
We only exchange items if they are defective or damaged. If you would like to exchange the same product, please email us at thahabstarperfume@gmail.com and send the product back.

If the product was not marked as a gift at the time of purchase, or if the gift sender shipped the order to their address for later delivery, we will issue a refund to the gift sender, and they will be notified of the return.

Returning Products by Shipping

To return a product, please mail it to thahabstarperfume@gmail.com.

You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.

Delivery time for the replacement product may vary depending on your location.

If you are returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of the returned product.

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